Shuffle Alley Parts
Rubber Ring Kits
How To Order From The Pinball
Pinball Resource looks forward to serving you. We work hard at
simplicity but we do have a few hints on the best ways to reach us
and some guidelines that will keep things in order.
people here handle different communication methods. Thus the
person answering Emails is not the same person who handles the
phone or fax inquiries/orders. We ask that you don't mix
communication methods within the same order/inquiry to avoid a
possible duplicate shipment and eliminate duplicate work needing
to be done here.
contacting us by Email, see here:
contacting us via the telephone or fax., see
We store our Parts by Company/Part Number – see the GameRoom
Magazine Article for what our facility looks like.
contacting us, please be sure to tell us What Manufacturer
/ Game Name you
are working on. (these are the largest names on the
2) Please send the Part
the part you need/want. Please Don't
us any pictures or attachments. If we need a picture, we will ask
*Note: We love looking at Pinball Pictures, but we
are unable to supply parts via a picture(see Gameroom Magazine
article listed above for how our parts are stored). Pictures will
delay our Email response to you.
Part numbers can be found in
your game manual, game schematic, parts catalog, and some are
listed on our website.
We try to reply to all emails within 24 hours. We don't answer
Emails on weekends. Emails received over a weekend will
be responded to on Monday. Monday may be a very busy email day, so
please give us a chance to sort though the debris of the weekend
We ask that all First Time Email orders be Pre-paid.
On all Email orders, please include your full name, mailing
address, daytime telephone number, country, and account number.
Key to us is, ''Is this your first order with The Pinball
Resource?'' If you are an returning customer, you already know the
process, (Brownie points if you include your customer #. We have
no minimum order; your use of account number helps make this
First order? We have a courtesy credit limit for phone orders
until your account is officially opened of roughly $50.00. Want
more? COD or prepay is easy to do. When payment for first invoice
has been received, accounts with sufficient experience will be
shipped with invoice. First time Internet orders need still need
pre-payment of first order from dollar one.
3) A good way
to get started is to order a game manual, Ring Kit, or cleaner and
get the invoice paid to establish the account.
4) We don't
accept credit cards or on-line-payments. Once account is
established, we ship an invoice with your order and expect payment
within 10 days. As payment, we accept Money Orders,
Cashier Checks, Cash, Personal
Checks(All checks USD on US Bank), and wire transfers (expensive).
Canadian checks have to be cleared in the US at a cost of
$13.00. They also must have "US Funds" preprinted on
the check. Please use Canadian checks as a last resort and AFTER
communicating with us to get our OK.
5) Everyone hates
part numbers (except us) but they are a fact of life. Nothing
leaves here that can't be identified on an invoice; so, the
fastest/easiest way to a part number is what we would collectively
like (we are all on the same team!).
Game Name/ Part #
/Description/Quantity of the part and game are almost always
Some Examples: Williams /Twilight Zone/03-8833/Clock
Housing/1 (We realize this is not always possible for earlier
games). We ask for both part number and description to help avoid
errors (yours and ours). If you order clock housing 01-...., we
know there is a mis-match because 01 are stamped parts and 03 are
molded parts for Williams.
6) If you are calling looking
for a part that is not in the manual or not specifically defined
in the manual, it's helpful to call us while with your pinball
machine. This way we can work with you on the description of the
part and you can answer more detailed questions. This helps to
ensure that the part you receive is the part that you really want.
We would rather put extra effort into getting correct part the
first time rather than to spend time correcting errors.
We are a mail order company and pride ourselves by making sure
your order is delivered within a few days. We process your orders
over the phone, fax, and via email, and then ship out your order
via the best delivery method. We are not equipped with counter
service for walk in customers, but can arrange pickup by
appointment for unusual circumstances. If you have any special
shipping requirements, just let us know. Recent postal increases
and limitations on certain commodities in the mail have forced us
to ground UPS which may take longer. Our standard shipping methods
are: Domestic – US Mail or UPS – International –
US Mail Airmail unless we collectively decide on a courier (this
is due to expense of custom clearances). We are very mindful of
the expense of shipping. We will try to guide you as to method and
carrier to minimize the expense.
8) Due to shipping
restrictions, cleaners, polishes, waxes, or any liquid must be
shipped via UPS; we will need a physical address.
best way to reach us is via phone, (845) 473-7114.
hours are 9:00 AM through 6:00 PM EST.
next best - fax (845)
last - email PBR@pbresource.com
When ordering through email, please provide the
Address (No PO Box for Fluids)
Best time or way
to reach you in-case there is a problem with your order.
EMAIL Orders are Confirmed-If you don't receive confirmation,
please re-send, but warn us that you are duplicating ordering and
we are busy, we can only check email once in a 24 hour period.
Please figure this into your expectation. Also, please avoid
multiple methods on the same order, it causes confusion when we
try to match emails with faxes with phone calls to try to catch a
package. Because of our rapid order fulfillment, it is often
difficult to catch an emailed order with an amendment (by any
orders are welcome and we ship anywhere. These orders, however,
are much more complex, especially as a first time order, due to
cost of figuring shipping order (many times we have to prepare the
order just to get weight to provide quote)... so, please allow us
more time to respond to your inquiry. Response time for repeat
international orders is much faster.